Here are five more, low barrier steps that you can take today that will dramatically improve the service in your hotel and ensure that you’re well positioned as occupancy spikes flatten and a busy summer travel season is in full swing.

Did you know that a busy hotel runs better than a slow hotel? When occupancy drops, mistakes start to happen. The frenetic pace of a consistently busy hotel almost ensures that eyes and hands are everywhere, and everyone is on their game.

Rather than just talking about the differences between managing and leading, rarely does anyone actually give concrete steps to apply and improve your skillset. Understanding the difference between the two is fundamental to changing your game with not only how your team responds and performs, but the results you will see in your business.

With everything that the past year has brought, it’s completely expected (and normal) that a handful of basics have fallen off.

Understanding the difference between service and hospitality will not only change the game with how your customers experience your hotel but in your career as well. This fundamental principle is how some of the best hotels and hoteliers in the world excel at their craft.

Trying to predict when travel will return feels like a bit of a fool’s errand. There are simply too many variables in play to get a good sense of when we’ll see meaningful turnaround.

This year has been like no other. The volatility and uncertainty has made it more difficult than ever to own and operate a hotel. Getting an early start on preparing for year end will give you much needed visibility on where and how to deploy resources; allowing you to plan and strategize instead of react.  Simply click through and enter your email address to receive a copy of the 2020 Year End Planning Guide

The American Hotel & Lodging Association (AHLA) today released an analysis on the economic and human struggle of the hotel industry six months into the COVID-19 pandemic, with millions of employees still furloughed or laid off and travel demand lagging far behind normal levels.

Today, more than ever, finding the time to truly think through new sources of revenue in your hotel could be the difference between staying open and having to close. In this post, we’re going to cover several ideas that you can vet and implement based on your specific needs. Some may be relatively easy, others may require some effort, but my goal today is that you walk away with ideas on how to approach your operation and offerings in a different way.

A new national survey commissioned by the American Hotel & Lodging Association (AHLA) conducted by Morning Consult shows that a number of improvements to health and sanitation protocol at U.S. hotels would have considerable impact on guests’ comfort levels staying there.

The third and final step in our COVID-19 reopening and Return to Operations (RTO) plan becomes more granular, with the need to document policies and procedures, complete detailed plans for safe operation and implement checks and balances to ensure safety measures are known and followed.

In a previous post we outlined Step 1 of a comprehensive, three-step, COVID-19 reopening and return to operations plan. With a focus on continued communication and property planning, Step 2 gets much more tactical and detailed with the actions required to reconfigure spaces, develop operating plans and establish SOPs throughout your hotel.

There is a lot of consider when planning your return to operations. This checklist is the first step in a three-step framework to provide the best practices and protocols to open your hotel post COVID-19 shutdown. If you need help creating a more detailed, specific plan for your business, inclusive of customized pre-opening measures and executional guidelines, contact us to learn more. 

Returning to operations in our new environment is sure to bring many unexpected challenges. Between figuring out social distancing protocols and mitigating risk throughout the property, hotels will be contending with a lot as we move through the coming months and years.

As we start looking at a post-coronavirus world, there’s an opportunity for savvy managers and business owners to outline an action plan that will launch them out of their current situation and provide the momentum needed to be successful in our new normal.